Duration: half day

'Assertiveness is most effective when least applied' - Wes Fessler

Aims and learning outcomes

  • Explain the difference between assertiveness, aggressiveness and submissiveness
  • Define assertiveness and identify those situations where assertiveness skills are required
  • Behave assertively when having to make or refuse requests and give or receive criticism
  • Be able to make mistakes and make decisions without being diminished by anxiety, guilt or other troublesome emotions
  • Be assertive overall - even if you don't feel it!

 Course content

  • Reflecting on your own assertiveness
  • Rights at work
  • Challenging situations and how to respond to them
  • Making and refusing requests
  • Being ignored, interrupted - being heard
  • Making mistakes and dealing with criticism
  • Dealing with unfair criticism
  • Negative and positive enquiry probing
  • Diverting aggression, criticism and negativity
  • Accepting and receiving praise
  • Criticising others
  • Tricky feelings and emotions
  • Cultural differences

 Course features

 Exercises, scenarios and role play

 Word version (click here)