Assertiveness
Duration: half day
'Assertiveness is most effective when least applied' - Wes Fessler
Aims and learning outcomes
- Explain the difference between assertiveness, aggressiveness and submissiveness
- Define assertiveness and identify those situations where assertiveness skills are required
- Behave assertively when having to make or refuse requests and give or receive criticism
- Be able to make mistakes and make decisions without being diminished by anxiety, guilt or other troublesome emotions
- Be assertive overall - even if you don't feel it!
Course content
- Reflecting on your own assertiveness
- Rights at work
- Challenging situations and how to respond to them
- Making and refusing requests
- Being ignored, interrupted - being heard
- Making mistakes and dealing with criticism
- Dealing with unfair criticism
- Negative and positive enquiry probing
- Diverting aggression, criticism and negativity
- Accepting and receiving praise
- Criticising others
- Tricky feelings and emotions
- Cultural differences
Course features
Exercises, scenarios and role play
