Communication and interviewing skills
Duration: half day
'The problem with communication is the illusion that it has been accomplished' - George Bernard Shaw
Aims and learning outcomes
- Appreciate the different components of the communication process
- Identify barriers that can develop and impede communication
- Be aware of the pitfalls in electronic forms of communication and use communication technology wisely
- Understand the skills needed to be an effective interviewer and develop these into practice, in particular being able to build rapport, use appropriate question-asking skills such as probing and make appropriate use of reflection, paraphrasing and summarising.
Course content
- Raise your awareness of how we communicate, not just what we communicate.
- Communication processes
- Appreciate non-verbal communication, paralanguage, proxemics and kinesics
- Analysing a conversation
- Barriers to communication
- Non-face-to-face communication
- Using email
- Identifying the ways in which we can use clues to assess whether the interviewee has been put at ease
- Conduct and questioning techniques
- Active listening
- Giving feedback
- Contact, conduct, content, control and capture
Course features
Exercises, role play, DVD, analysing and interview practice.
