BNI

Exit interviews

Duration: half a day

'Don't be dismayed at goodbyes, a farewell is necessary before you can meet again and meeting again, after moments or lifetimes, is certain for those who are friends' - Richard Bach

Aims and learning outcomes

  • To understand the purpose of exit interviews
  • Have identified the skills needed to conduct interviews
  • Have considered how information from exit interviews should be used

Course content

  • What do exit interviews achieve for the organisation?
  • What do exit interviews achieve for the employee?
  • An exit interview questionnaire
  • Creating a policy
  • Exit interview structure, skills, written records and who should conduct?
  • Looking at different scenarios
  • Major causes of dissatisfaction
  • Weaknesses of exit interviews
  • Using the information: how will the feedback inform future practice?

Course features

Brainstorming, questionnaires, discussion, role play, scenarios and creating a policy.

Word version (click here)